ReturnPolicy: eBay Account API | eBay Developers Program

This type is used by the returnPolicy response container, a container which defines a seller's return business policy for a specific marketplace.

Type that uses ReturnPolicy

ReturnPolicyResponse

Calls that use ReturnPolicy

GET

/return_policy

GET

/return_policy/{return_policy_id}

GET

/return_policy/get_by_policy_name

Fields

Field

Type

Description

categoryTypes

array of CategoryType

This container indicates which category group that the return policy applies to.

Note: Return business policies are not applicable to motor vehicle listings, so the categoryTypes.name value will always be ALL_EXCLUDING_MOTORS_VEHICLES for return business policies.

description

string

A seller-defined description of the return business policy. This description is only for the seller's use, and is not exposed on any eBay pages.

Max length: 250

extendedHolidayReturnsOffered

boolean

Important! This field is deprecated, since eBay no longer supports extended holiday returns. Any value supplied in this field is neither read nor returned.

internationalOverride

InternationalReturnOverrideType

This container shows the seller's international return policy settings. This container is only returned if the seller has set a separate international return policy for the business policies. International return policies are optional, even if the seller ships to international locations. If a separate international return policy is not set, all of the domestic return policy settings also apply to international orders.

marketplaceId

MarketplaceIdEnum

The ID of the eBay marketplace to which this return business policy applies.

name

string

A seller-defined name for this payment business policy. Names must be unique for policies assigned to the same marketplace.

Max length: 64

refundMethod

RefundMethodEnum

If a seller indicates that they will accept buyer returns, this value will be set to MONEY_BACK.

restockingFeePercentage

string

Important! This field is deprecated, since eBay no longer allows sellers to charge a restocking fee for buyer remorse returns. If this field is included, it is ignored and it is no longer returned.

returnInstructions

string

This text-based field provides more details on seller-specified return instructions. This field is only returned if set for the return business policy.

Important! This field is no longer supported on many eBay marketplaces. To see if a marketplace and eBay category does support this field, call getReturnPolicies method of the Metadata API. Then you will look for the policyDescriptionEnabled field with a value of true for the eBay category.

Max length: 5000 (8000 for DE)

returnMethod

ReturnMethodEnum

This field is only returned if the seller is willing to offer a replacement item as an alternative to 'Money Back'.

returnPeriod

TimeDuration

This container indicates the number of calendar days that the buyer has to return an item. The return period begins when the item is marked "delivered" at the buyer's specified ship-to location.

Most categories support 30-day and 60-day return periods.

Note: Unless the seller has set a separate international return policy through the internationalOverride container, this return period will be valid for domestic and international returns (if the seller ships internationally).

returnPolicyId

string

A unique eBay-assigned ID for a return business policy. This ID is generated when the policy is created.

returnsAccepted

boolean

If this field is returned as true, the seller accepts returns.

Note:Top-Rated sellers must accept item returns and the handlingTime should be set to zero days or one day for a listing to receive a Top-Rated Plus badge on the View Item or search result pages. For more information on eBay's Top-Rated seller program, see Becoming a Top Rated Seller and qualifying for Top Rated Plus benefits.

returnShippingCostPayer

ReturnShippingCostPayerEnum

This field indicates who is responsible for paying for the shipping charges for returned items. The field can be set to either BUYER or SELLER.

Depending on the return policy and specifics of the return, either the buyer or the seller can be responsible for the return shipping costs. Note that the seller is always responsible for return shipping costs for SNAD-related issues.