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Published: August 30 2012, 9:02:00 AMUpdated: September 02 2022, 2:03:30 AM

What kind of dispute is created when a buyer choose the third option "I want to return an item and get a refund." (Easy Returns) in the resolution center (http://resolutioncentre.ebay.co.uk/ or http://resolutioncenter.ebay.de/)?

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Summary  

 RETURN case type is created for the Easy Returns case opened in the UK or DE resolution center (http://resolutioncentre.ebay.co.uk/ or http://resolutioncenter.ebay.de/). This case type can be retrieved in ResolutionCaseManagementService as below:

  <soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope">
   <soapenv:Header/>
   <soapenv:Body>
      <getUserCasesResponse xmlns="http://www.ebay.com/marketplace/resolution/v1/services">
         <ack>Success</ack>
         <version>1.3.0</version>
         <timestamp>2012-08-21T17:16:17.719Z</timestamp>
         <cases>
            <caseSummary>
               <caseId>
                  <id>414235968</id>
                  <type>RETURN</type>
               </caseId>
               <user>
                  <userId>xxxxx</userId>
                  <role>SELLER</role>
               </user>
               <otherParty>
                  <userId>xxxxx</userId>
                  <role>BUYER</role>
               </otherParty>
               <status>
                  <returnStatus>OTHER</returnStatus>
               </status>
               <item>
                  <itemId>xxxx</itemId>
                  <itemTitle>TEST TEST TEST TEST</itemTitle>
                  <transactionId>944934651011</transactionId>
               </item>
               <caseQuantity>1</caseQuantity>
               <caseAmount currencyId="EUR">1.0</caseAmount>
               <respondByDate>2012-08-21T02:10:24.000Z</respondByDate>
               <creationDate>2012-08-21T04:15:18.000Z</creationDate>
               <lastModifiedDate>2012-08-21T05:42:33.000Z</lastModifiedDate>
            </caseSummary>
         </cases>
         <paginationOutput>
            <pageNumber>1</pageNumber>
            <entriesPerPage>25</entriesPerPage>
            <totalPages>1</totalPages>
            <totalEntries>1</totalEntries>
         </paginationOutput>
      </getUserCasesResponse>
   </soapenv:Body>
</soapenv:Envelope>
 

Keep in mind that RETURN type is applicable for UK and DE only (It is not applicable for US)

 

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