Search Inquiries

GET /post-order/v2/inquiry/search

This method is used to search for INR inquiries using multiple filter types.

This method is not supported in the Sandbox environment.

Input

Resource URI (production)

GET https://api.ebay.com/post-order/v2/inquiry/search?
  fieldgroups=InquirySearchFieldGroupEnum&
  inquiry_creation_date_range_from=string&
  inquiry_creation_date_range_to=string&
  inquiry_status=InquiryStatusFilter&
  item_id=string&
  limit=integer&
  offset=integer&
  order_id=string&
  sort=string&
  transaction_id=string

URI parameters

Parameter	Type	Required?	Meaning
fieldgroups	string	Optional	In the future, the fieldgroups query parameter may be used in the request to control the amount of detail that is returned in the response, but for now, the scope of the response will be the same even if this query parameter is used and set to `DEFAULT`, which is the only supported value. Applicable values are from InquirySearchFieldGroupEnum.
inquiry_creation_date_range_from	string	Optional	The inquiry_creation_date_range_from and inquiry_creation_date_range_to query parameters are used if the user wants to retrieve inquiries that were created during a specific time range. The starting date range is input into the inquiry_creation_date_range_from query parameter. The inquiry_creation_date_range_from date must be older than the inquiry_creation_date_range_to date, and it cannot be set back more than 18 months in the past. If the inquiry_creation_date_range_from query parameter is used, but the inquiry_creation_date_range_to query parameter is not used, the method will look for all inquiries created at or after this date/time, going forward 90 days from this date. The ISO-8601 date format should be used for this query parameter. Here's a sample of that format: `2015-05-15T03:52:39.000Z`.
inquiry_creation_date_range_to	string	Optional	The inquiry_creation_date_range_from and inquiry_creation_date_range_to query parameters are used if the user wants to retrieve inquiries that were created during a specific time range. The ending date range is input into the inquiry_creation_date_range_to query parameter. The inquiry_creation_date_range_to date must be more recent than the inquiry_creation_date_range_from date. If the inquiry_creation_date_range_from query parameter is used, but the inquiry_creation_date_range_to query parameter is not used, the method will look for all inquiries created at or after the inquiry_creation_date_range_from value, going forward 90 days from this date. The ISO-8601 date format should be used for this query parameter. Here's a sample of that format: `2015-05-15T03:52:39.000Z`.
inquiry_status	string	Optional	This query parameter is used if the user wants to search for INR inquiries in a specific state. One of the enumeration values defined in the InquirySearchFieldGroupEnum type definition must be used in this query parameter. Applicable values are from InquiryStatusFilter.
item_id	string	---	The unique eBay-assigned ID of a listing. If this parameter is used, eBay will search for any INR inquiries filed against this listing. This parameter is conditionally required if the transaction_id query parameter is used, as both Item ID and Transaction ID values are needed to identify a line item.
limit	integer	Optional	This parameter specifies the maximum number of INR inquiries to display per page of data. If this query parameter is not used, its value defaults to 25 (inquiries per page). Min value: 1 Max value: 200 Default value: 25
offset	integer	Optional	This parameter specifies the number of entries to skip in the result set before returning the first item in the paginated response. A 0-based index is used, so page '1' of results is returned if `0` is set in this field or if this query parameter is omitted. Specify a positive value equal to or lower than the number of pages available (which you determine by examining the results in the paginationOutput container of your initial call). Combine offset with the limit query parameter to control how many and which items are returned in the response. Min value: 0 Default value: 0
order_id	string	Optional	The unique ID of an order. An order_id value is provided as a query parameter if the user wants to see if an inquiry was filed against one or more order line items in the order specified in this field. Note: The order ID value changes as an order goes from the unpaid to the paid state.
sort	string	Optional	This query parameter is used if you want to control whether INR inquiries are retrieved in descending order (most recent inquiries returned at top of the response) or ascending order (oldest inquiries returned at top of the response). If this query parameter is used, either `Descending` or `Ascending` must be used as the value. `Descending` is the default value, so this query parameter is more useful if you want to sort inquiries in ascending order. Default: Descending
transaction_id	string	Optional	The unique eBay-assigned ID of the line item purchase. If this parameter is used, the item_id query parameter must also be used, as both Item ID and Transaction ID values are needed to identify a line item. If you use transaction_id without also supplying an item_id value, this parameter is ignored.

HTTP request headers

All requests made to eBay REST operations require you to provide the authorization HTTP header for authentication.
See HTTP request headers for details.

Authorization

This call uses standard authorization tokens. See Making a Call for details.

Payload model

This call has no request payload.

Output

Payload model

Note: For information about the error fields and how to work with them, see Error Handling.

The following lists all fields that could be included in the response.

{ /* InquirySearchResponse */
"members": [
    { /* InquirySummaryType */
    "buyer": string,
    "claimAmount":
        { /* Amount */
        "convertedFromCurrency": string,
        "convertedFromValue": number,
        "currency": string,
        "exchangeRate": string,
        "value": number
        },
    "creationDate":
        { /* DateTime */
        "formattedValue": string,
        "value": datetime
        },
    "inquiryId": integer,
    "inquiryStatusEnum": string,
    "itemId": integer,
    "lastModifiedDate":
        { /* DateTime */
        "formattedValue": string,
        "value": datetime
        },
    "respondByDate":
        { /* DateTime */
        "formattedValue": string,
        "value": datetime
        },
    "seller": string,
    "transactionId": integer
    }
    /* More InquirySummaryType nodes here */
  ],
"paginationOutput":
    { /* PaginationOutput */
    "limit": integer,
    "offset": integer,
    "totalEntries": integer,
    "totalPages": integer
    },
"totalNumberOfInquiries": integer
}

Response field descriptions

Output Container/Field	Type	Occurrence	Meaning
members	array of InquirySummaryType	Always	An array of one or more INR inquiries that match the filter criteria in request.
members.buyer	string	Always	The eBay user ID of the buyer involved in the INR inquiry.
members.claimAmount	Amount	Always	This container displays the dollar value of the order line item associated with the INR inquiry, which is generally the amount of the refund that the buyer will receive if the buyer is looking for a refund, or if the seller voluntarily refunds the buyer. Note: There's a possibility that this value can be inaccurate if the buyer passed in an inaccurate value into the claimQuantity field when the INR inquiry was created.
members.claimAmount .convertedFromCurrency	string	Conditionally	The three-letter ISO 4217 code representing the currency of the amount in the convertedFromValue field. This value is the pre-conversion currency. If no conversion occurs, this should not be populated. The list of three-digit currency codes that may be returned in this field are defined in the CurrencyCodeEnum type definition. Applicable values: See CurrencyCodeEnum
members.claimAmount .convertedFromValue	number	Conditionally	The monetary amount before any conversion is performed, in the currency specified by the convertedFromCurrency field. This value is the pre-conversion amount. The value field contains the converted amount of this value, in the currency specified by the currency field. If no conversion occurs, this should not be populated.
members.claimAmount.currency	string	Conditionally	A three-letter ISO 4217 code that indicates the currency of the amount in the value field. This field is always returned with any container using Amount type. The list of three-digit currency codes that may be returned in this field are defined in the CurrencyCodeEnum type definition. Applicable values: See CurrencyCodeEnum
members.claimAmount .exchangeRate	string	Conditionally	This field shows the exchange rate used to convert the amount in the convertedFromValue field to amount in the value field. This field is only returned when eBay does a currency version.
members.claimAmount.value	number	Conditionally	The monetary amount, in the currency specified by the currency field. This field is always returned with any container using Amount type.
members.creationDate	DateTime	Always	This timestamp indicates when the INR inquiry was created by the buyer.
members.creationDate .formattedValue	string	Conditionally	Reserved for future use.
members.creationDate.value	datetime	Conditionally	This timestamp indicates the date and time when an action or event occurred. The timestamp is formatted as an ISO 8601 string, which is based on the 24-hour Coordinated Universal Time (UTC) clock. Format: `[YYYY]-[MM]-[DD]T[hh]:[mm]:[ss].[sss]Z` Example: `2022-03-20T00:00:00.000Z`
members.inquiryId	integer	Always	The unique identifier of the INR inquiry.
members.inquiryStatusEnum	string	Always	This enumeration value indicates the current status of the INR inquiry. If the value is `WAITING_SELLER_RESPONSE` or `WAITING_BUYER_RESPONSE`, the seller or buyer, respectively, should make sure they respond no later than the date and time found in the respondByDate container. The list of enumeration values that may be returned in this field are defined in the InquiryStatusEnum type definition. Applicable values: See InquiryStatusEnum
members.itemId	integer	Always	The unique identifier of the eBay listing where the line item was purchased. This field is used in conjunction with the transactionId field to identify a line item that has not been received by the buyer.
members.lastModifiedDate	DateTime	Always	This timestamp indicates when the last action was performed on the INR inquiry.
members.lastModifiedDate .formattedValue	string	Conditionally	Reserved for future use.
members.lastModifiedDate.value	datetime	Conditionally	This timestamp indicates the date and time when an action or event occurred. The timestamp is formatted as an ISO 8601 string, which is based on the 24-hour Coordinated Universal Time (UTC) clock. Format: `[YYYY]-[MM]-[DD]T[hh]:[mm]:[ss].[sss]Z` Example: `2022-03-20T00:00:00.000Z`
members.respondByDate	DateTime	Conditionally	This timestamp indicates the deadline for when a buyer or a seller must perform the next action on the INR inquiry. This field will only be returned if there is a deadline associated with the next action. This 'deadline' will apply to the seller if the inquiryStatusEnum value is `WAITING_SELLER_RESPONSE`, or will apply to the buyer if the inquiryStatusEnum value is `WAITING_BUYER_RESPONSE`.
members.respondByDate .formattedValue	string	Conditionally	Reserved for future use.
members.respondByDate.value	datetime	Conditionally	This timestamp indicates the date and time when an action or event occurred. The timestamp is formatted as an ISO 8601 string, which is based on the 24-hour Coordinated Universal Time (UTC) clock. Format: `[YYYY]-[MM]-[DD]T[hh]:[mm]:[ss].[sss]Z` Example: `2022-03-20T00:00:00.000Z`
members.seller	string	Always	The eBay user ID of the seller involved in the INR inquiry.
members.transactionId	integer	Always	The unique identifier of the purchase transaction. This value is created right when the buyer is committed to buying the item, whether that buyer uses a 'Buy it Now' capability, is the winning bidder of an auction, or the buyer's Best Offer is accepted by the seller. This field is used in conjunction with the itemId field to identify a line item that has not been received by the buyer.
paginationOutput	PaginationOutput	Always	This container consists of metadata related to the current page of results. It shows the total number of INR inquiries that match the filter criteria, the total number of INR inquiries to show per page of results, and the total number of pages in the results set.
paginationOutput.limit	integer	Always	The maximum number of entries to return per request. This value is set through the limit query parameter in the request (or the default value is used if this query parameter is omitted). The value of the totalEntries field divided by the value of this field determines the value of the totalPages field.
paginationOutput.offset	integer	Always	The offset value indicates the number of entries to skip in the results set before returning the first entry in the paginated response. The offset query parameter is paired with the limit query parameter to control the number of entries returned in the response, and which entries appear on that page of data. For example, if you supply an offset of `0` and a limit of `10`, the first page of the response contains the first 10 entries from the results set. If the offset was set to `10` and the limit was set to `20`, the first page of the results set would contain entries 11-30. The offset value defaults to `0` if the offset query parameter is omitted from the request.
paginationOutput.totalEntries	integer	Always	The total number of entries that match the current input criteria of the request. This value divided by the value of the limit field determines the value of the totalPages field.
paginationOutput.totalPages	integer	Always	The total number of pages of entries that match the current input criteria of the request. This value is determined by dividing the value of the totalEntries field by the value of the limit field. If totalPages is more than `1`, subsequent calls must be used to view subsequent pages in the results set.
totalNumberOfInquiries	integer	Always	This integer value indicates the total number of INR inquiries that were found based on the input filter(s) in the request.

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Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Basic Call

Search for open INR inquiries

Description

This call searches for open INR inquiries filed against the seller.

Input

To retrieve open cases only, the inquiry_status query parameter is used, and its value is set to WAITING_SELLER_RESPONSE.

URL format. See also the non-wrapped version of this URL.

GET https://api.ebay.com/post-order/v2/inquiry/search?
   inquiry_status=WAITING_SELLER_RESPONSE

Output

The search revealed that the seller has only one INR inquiry waiting for their response. To retrieve more information about the inquiry, the seller will want to grab the inquiryId value and run a 'Get Inquiry' call using that ID value.

JSON format.
{ 
"members": [
    { 
    "buyer": "a********r",
    "claimAmount":
        { 
        "currency": "USD",
        "value": "34.5"
        },
    "creationDate":
        { 
        "value": "2015-09-04T20:18:17.000Z"
        },
    "inquiryId": "5********0",
    "inquiryStatusEnum": "WAITING_SELLER_RESPONSE",
    "itemId": "2**********1",
    "lastModifiedDate":
        { 
        "value": "2015-09-04T20:18:17.000Z"
        },
    "respondByDate":
        { 
        "value": "2015-09-07T20:18:17.000Z"
        },
    "seller": "t**********r",
    "transactionId": "8********0"
    }
  ],
"paginationOutput":
    { 
    "limit": 25,
    "offset": 0,
    "totalEntries": 1,
    "totalPages": 1
    },
"totalNumberOfInquiries": 1
}

Change History

Change Date	Description