EscalationEligibilityInfo

This type is used to indicate if the buyer or seller is eligible to escalate a return request to a case.

Type that uses EscalationEligibilityInfo:

Calls that use EscalationEligibilityInfo:

/post-order/v2/return POST, /post-order/v2/return/search GET, /post-order/v2/return/{returnId} GET

Fields

eligible ( boolean ) [0..?]

This boolean value indicates whether or not the buyer or seller is eligible to escalate the return request to a case. If the value is true, the time window in which the buyer or seller can escalate the case is found in the startTime and endTime containers.

See the Field Index to learn which calls use eligible.

endTime ( DateTime ) [0..?]

The timestamp in this container provides the deadline in which the buyer or seller may escalate the return request to a case. As soon as this time expires, the buyer or seller may no longer escalate the return request to a case. This field will not be returned if the value of the eligible field is false.

See the Field Index to learn which calls use endTime.

startTime ( DateTime ) [0..?]

The timestamp in this container provides the earliest date in which the buyer or seller may escalate the return request to a case. As soon as this time arrives, up until the time shown in the end field, the buyer or seller is eligible to escalate the return request to a case. This field will not be returned if the value of the eligible field is false.

See the Field Index to learn which calls use startTime.